This page is intended to help our customers decide what options are available when deciding whether to buy exchange components or send their components in to get repaired or remanufactured.

Sometimes our customers do not know what is considered to be a repairable component. When deciding whether to repair, or not, customers should consider the following:

1. Turn-around time. How long before I get my component back and installed on the plant floor?
2. What is the cost versus buying new?
3. What is the warranty?
4. Will the repaired part be as good as a new part?

So what is considered a repairable item? Usually it's the really expensive components like displays, industrial computers, touch-screens, controllers or PLC's, I/O cards, Variable Speed Drives, or Soft Starters. Even large contactors and starters can be repaired. Motors, servo motors, servo drives, and other motion controllers are repairable items too.

Click here to start the process and fill out a form to schedule your exchange or repair and pick up.

Please review the following options and services when considering a repaired/remanufactured component:

Rockwell Automation/Allen-Bradley Remanufacturing Services

Just fixing the problem that caused your equipment malfunction/failure isn't always enough to guarantee its proper operation. Unlike other repair services, our comprehensive seven step remanufacturing process restores your equipment to its original operating condition to make sure it will function reliably.

Rockwell Automation/Allen-Bradley's 18 global, ISO certified remanufacturing facilities use the same high quality parts, standards, and specifications as the original manufacturing process to restore your automation equipment to like new condition. Depending on the service level selected, all remanufactured equipment includes a 12, 18 or 24 month comprehensive warranty. Click here to see a video of the quality remanufacturing process.

All remanufactured equipment also includes:

• Installation of applicable updates/enhancements
• Replacement of failed/aged components
• Parametric testing
• Cleaning and cosmetic restoration

The following delivery options are available for Remanufacturing Services:

• Economy - Remanufacturing Service only: Your failed or malfunctioning product is sent through our seven step process and returned via normal shipping process. This service includes a 12 month warranty on entire unit. Remanufacturing time is normally 2-3 weeks and is the least expensive option, usually about 50% of the cost of new, but does not include shipping.
• Standard - Advanced Exchange Service: You are advanced a remanufactured product within 3-5 days. Return shipping costs are waived if the failed, non-warranty unit is sent back within 15 days. This service includes an 18 month warranty on entire unit and is typically 60% the cost of new.
• Priority - Priority Exchange Service: Includes next day delivery*, from over 50,000 remanufactured Allen-Bradley catalog items inventoried at our global parts hubs. Return shipping costs are waived if the failed, non-warranty unit is returned within 15 days. Emergency 24x7x365 and next plane out service is also available. This service includes a 24 month warranty on entire unit and is typically 70% the cost of new.

*Faster delivery is available. Additional charges may apply.

Remanufacturing and Exchange Services Selection Guide

Which Remanufacturing and Exchange Service will best meet your needs? Refer to the selection guide below to help you determine the right choice.

Click here to go directly to the Advance Exchange service site to view what is available.* Please NOTE that the failed unit must be returned with 15 days of receiving replacement unit.

Rockwell Automation/Allen-Bradley Exchange Services

Click here to go directly to our Advance Exchange service site where you can obtain a replacement part within one business day if you choose to do so.

• Over 15,000 catalog items backed by more than $85 million (US) parts inventory
• A global network of service parts HUBs
• Emergency service available 24 hours-a-day, 365 days-a-year
• Next-day delivery
• After hours availability

Rockwell Automation/Allen-Bradley Renewal Parts Services

With escalating downtime costs and tight delivery schedules, you can't afford to wait for replacement parts. When you need replacement parts for your Allen-Bradley products, there is no better choice than Rockwell Automation. We provide genuine OEM parts to ensure the proper functionality of your automation equipment and extend its service life. Many parts are stocked at our global network of repair centers and distributor partners and can be shipped anywhere in the world within one business day of order receipt.

Renewal Parts are available for the following Allen-Bradley products:

• CNC
• Networks & Communications
• Drives
• Drive Systems
• I/O
• Motion Control
• Operator Interface
• Programmable Controllers
• and more

Third-Party Repair Services

Rockwell Automation takes pride in our ability to satisfy our customers' needs, whether we manufactured your automation equipment or not. We have developed the capability to repair electrical and electronic equipment from thousands of different manufacturers. The quality that you have come to expect from Rockwell Automation has been integrated into every step of our repair process. This includes items repaired at our state of the art repair facility or items repaired through our extensive network of strategic suppliers. We do this to ensure our customers receive the highest standards in industrial electronic and electromechanical repair. Click here to see more details and a list of the manufacturers we cover.

Features:

• Single source capability
• ISO 9001 & ISO 14001 certifications
• One year warranty on complete unit
• Automated testing
• Web pricing/tracking
• After hours support
• Field service capabilities
• Local representation

Root Cause Analysis Failure Requests

Rockwell Automation takes pride in our ability to provide quality equipment to suit our customers' needs. In some instances however equipment or high-end components can fail. When this happens replacing it with a new or remanufactured component is typical, however there are times when repairs or replacements keep recurring with a specific piece of equipment and you want to know why. If you are unsure as to why it failed or why it keeps happening you may want to look into getting a Root Cause Failure Analysis (RCFA) performed. A RCFA does more than just determine probable cause for the failure. Rockwell's team of highly trained engineers can get to the bottom of what may be causing the problem and provide a detailed report. This may be required to allocate responsibility for the failure, whether it's your power provider, installer, or other cause outside of normal operating conditions. Click here to see more details. To request a Root Cause Failure Analysis please note the cost is $750.00/component. To download and fill out the form click here.